You can cancel your order at any time prior to approving your design proof.
When you place an order with us, we send you a design proof - a digital representation of what your stickers or labels will look like.
You can either approve this design proof immediately or request changes. Each iteration will be sent to you again for approval or another round of edits.
Once you have approved your design proof, you can no longer cancel your order. That is becuase approving your proof automatically sends your design to our manufacturing department, where it gets printed.
Sometimes, there can be a delay between approving a design and printing a design. If this is the case for your order, it can still be cancelled after approval. In that case, please contact us for the quickest possible resolution.
If your order has been printed, we will do our best to resolve the issue for you.
You can simply use the form below to send us your cancellation request. Your payment will be refunded by our customer service team. Please be aware that banks can take up to five days to process refunds.
If you cannot find your order number, or want a little more guidance, you can also contact us to request a refund.