“Good manners cost nothing”
“The customer is always right”
“A smile goes a long way”
Believe it or not there is truth in the clichés! From the first click online to the final payment, a customer’s experience will set the scene for the future success of business.
First impressions count
In any business, the employees should embody the business’ values and strive to provide support throughout the process.
Passionate team members are pivotal to successful customer service as they are the platform through which customers are exposed to a product.
Therefore, employees that are open and available to share their product knowledge and advice to help customers are any businesses’ most valuable asset.
Whether it be through in-store, online, via telephone or email, businesses that prioritise the customer experience will be characterised by staff that are:
This involves going the extra mile for customers and will set you apart from your competitors.
Refer a friend
Customer testimonials are a powerful mechanism for ensuring continual growth; reviews and recommendations provide business with free advertising (good or bad!).
Just think when a friend or family member’s recommendation has persuaded you to try a new restaurant or hair salon. Or even the value you place in reading the reviews on a new electrical before you buy it, and how many ‘stars’ it is rated.
A glowing customer review will encourage and attract new customers by providing reassurance, as well as retaining existing customers.
Similarly, a negative review reported from a bad previous experience from a customer can be extremely damaging to reputation.
For this reason testimonials are the simplest but most impactful form of marketing earned by a business.
How can I improve my customer’s experience?
Putting the ‘US’ in Customer Service at Sticker it
Here at sticker it, our ever-growing FAQ section is a good place to start for any burning questions you may have, whether it be relating to ordering, returns, artwork or shipping.
Alternatively, use our free live chat to collaborate directly with a member of the Sticker it team whilst completing your order.
Here we can instantly answer product-specific queries and be on hand to talk you through the process step by step.
Our live chat is great for obtaining a speedy response and is particularly useful if it’s your first order with us!
Alternatively, if it’s more convenient, drop us an email and we’ll get back to you as quickly as we can. Typically we aim to reply to all emails within 4 hours (Monday to Friday).
Prefer to think out loud? Give the Sticker it team a call on 01179113986